We are looking for a Technical Support Engineer to provide enterprise-level assistance to our clients. You will diagnose and troubleshoot problems and provide timely support.

Responsibilities:

  • Consult with clients and ensure required information is provided in a proper manner
  • Diagnose and troubleshoot technical issues
  • Understanding queries to quickly respond to root of the problem
  • Talk clients through a series of actions, either via phone, email until a solution is achieved
  • Properly escalate unresolved issues to appropriate internal teams
  • Refer to internal database to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prepare accurate and timely reports

Requirements

  • Proven work experience as a Technical Support Engineer
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
  • Hands on experience in MySQL Database

Education:

  • BS(CS)

Experience:

  • 1-2 Years

Working Hours:

  • Candidate must be willing to work according to evening shift (3 PM-11 PM)

Fresh candidates are also encouraged to apply.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
Gulberg 5, 拉合尔, 巴基斯坦
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
1年 - 2年
在之前申请:
Feb 13, 2021
发布日期:
Jan 22, 2021

Finja

· 263 员工 - 拉合尔

Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally

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