Supervisor’s Responsibilities:

  • Manage a team of call center agents.
  • Be available to affect the entirety of the team’s operations.
  • Motivate and encourage agents through positive communication and feedback
  • Monitor queue and track inbound calls. Keep agentsaware of inbound calls, calls waiting, abandonment rate, etc.
  • Take calls that your agents can’t handle and be available when an agent appears to need assistance.
  • Manage by walking around. Be visible to answer questions.

Being available to affect the entirety of the team’s operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities, and must be available to assist agents while they are “on-the-floor.” Senior management has a role that involves less floor time.

工作详细内容

全部职位:
5 发布
工作时间:
晚班
工作类型:
工作地址:
Gulshan-e-Iqbal, 卡拉奇, 巴基斯坦
性别:
男性
年龄:
25 - 35 年
最低学历:
大学入学/0级
职位等级:
资深专业人员
经验:
1年 - 3年
在之前申请:
Oct 27, 2017
发布日期:
Sep 27, 2017

Flexsource International

· 51-100 员工 - 卡拉奇

Since established in 2013 Flexsource International has been serving successfully in Appointment scheduling & Telecom sectors, which are our core businesses, especially for US, Canada & Australia with creation to an assemblage of customers. As per the present era requirement, & in order to focus on the right business path we offer highly effectual BPO services; both inbound and outbound. Our solutions include international Quality, Sales Delivery, Leads Technology, IT Infrastructure – based upon Market Research, all of which are specially designed for your business. We have an absolute cluster place to run a team of outsourcing professionals.

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