发布 Aug 10, 2020 10 查看
Responsibilities:
· Provide technical assistance and support for incoming queries and issues related to internet, networking, computer systems, software, and hardware.
· Respond to queries either in person or over the phone
· Write training manuals and train computer users
· Maintain daily performance of computer systems
· Respond to email messages for employees seeking help and resolve
· Install, modify and repair computer hardware and software
· Run diagnostic problems to resolve problems, resolve technical problems with LAN and Cloud setup.
· Follow up with employees to ensure issues have been resolved, gain feedback from them about computer, software and network usage and run reports to determine malfunctions that continue to occur.
· Install, maintain and provide access to employees to local software as well as cloud hosted software tools.
· Monitor the usage of such software and tools and limit and revoke the access based on policies.
· They should be able to on-board and off-board employees as per the standard operating procedures and as needed or on-demand by the management.
Skills:
· Must have experience with setting up LAN and internet access
· Must have experience with setting up Access Policies to internet, cloud software and other online/offline resources
· Must have experience with different cloud software tools like GSuite, Office365, JIRA, Slack, Bitbucket, Github and such tools
· Must have experience in installing software on computers like Antivirus, MS Office and other utility tools
· Must have experience with troubleshooting computers, software, LAN and internet resources.
· Must have experience with creating and managing access control lists for employees
· Must have experience with dealing issues reported by employees and resolving them related to IT
· Must have experience with creating policies about internet usage and enforcing them
· Must know how to do root cause analysis of issues
· Must be good at documentation and reporting
· Must be hardworking and good team player
技能
ForeePay Private Limited
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