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职位介绍

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with management.
  • Work with internal departments to meet customer's needs.

Requirements:

  • Minimum 1-year experience as a Customer Service Representative or similar CS role
  • Familiarity with our industry is a plus point
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Minimum bachelor's degree. (Science subjects would be preferred)

MUST HAVE

  • Professional Correspondence Skill.
  • Fluent in the English language (verbal and written)

工作详细内容

全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
People's Colony No 2, 费萨拉巴德, 巴基斯坦
性别:
男性
年龄:
20 - 30 年
最低学历:
学士
学位头衔:
Science
职位等级:
资深专业人员
经验:
1年 - 2年 (We will not consider the candidates, having irrelevant qualifications, experience, skills.)
在之前申请:
Apr 21, 2021
发布日期:
Mar 22, 2021
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