。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Representative

A.Zar Textile Pvt. Ltd.

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PKR. 25,000 - 45,000/Month

Responsibilities:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

Minimum 1-year experience as a Customer Service Representative or similar CS role
Familiarity with our industry is a plus point
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Minimum bachelor's degree. (Science subjects would be preferred)

MUST HAVE