。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Representative (CSR)

We are looking for a Call Center Representative that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Requirements and skills:

• Must be proficient in bilingual speaking (Arabic, English, Russian,etc).

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• High school degree

技能

CRM Command Customer Care Representation Customer Communication Skills

工作详细内容

全部职位:

10 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

入门级

经验:

1年 - 4年

在之前申请:

Aug 15, 2022

发布日期:

Jul 14, 2022

Fulcrum Pvt Ltd

· 51-100 员工 - 卡拉奇

关注

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.