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Operation Manager

Fusion 4 is a luxury co-working and shared office space company. The organization prides itself for being a premium provider of the shared workspace model for clients that are looking for prestige and pampering without having to run their own offices, and for providing a first of its kind women-centric community space.

Fusion 4 is an equal opportunity employer and a rapidly growing company looking for passionate individuals from all backgrounds, without the limitations of degrees or titles, that take pride and ownership in their work, to rise with the company and become part of its legacy team.

Responsibilities:

Schedule, maintain and organize daily/weekly tasks lists for the workspace’s requirements
Supervising and delegating tasks to administrative staff and junior employees
Monitor achievements of specific objectives, Key performance indicators; track and report project/work related tasks
Communicating and interacting with existing clients to gauge satisfaction levels to maintain their relationship with the company
Providing new clients with tours of the facility and communicating brand properties
Networking and building relationships during hosted events
Liaising with vendors and clients
Perform record management, correspondence and assigned project related financial document processing
Corresponding with clients, managing client/occupancy database and handling complaints and queries
Identifying marketable success factors happening at the facility and with the clients
Handle all kinds of office work and sustainability tasks
Organizing and planning induction programs for new employees
Assisting with the HR function by keeping personnel records up to date according to evaluation factors
Ensure the company rules and policies are up to date and in accordance with the goal of creating a luxurious environment
Attending meetings with senior management for alignment and brining own ideas & flare to the mix
Maintenance oversight of office facilities/services; liaising with the relevant department and tagging issues that need attention

Qualifications / Skills:

Fusion 4 does not believe in limiting opportunities by demanding degrees, if you have the relevant mindset and skillset whether it was due to your education or due to your own proactive experiences.
It all depends on your abilities and performance. Fusion 4 takes responsibility of training their employees for the job responsibilities and expect the candidate to have the abilities required to learn and take ownership of their work.

Required Skill set

Must have excellent communication and interpersonal skills; being comfortable interacting with clients and team members alike
Must have excellent organization skills and the ability to think holistically about objectives
Must have an understanding of project management and managing/working with different teams
Sound understanding of building tools for tracking and managing (excel, google forms, outlook, etc.)
Good understanding of developing systems and policies to influence facility workspace culture and operations
A keen eye for marketable elements that arise from thriving clients’ and hosted events

Required Mindset

Headstrong demeanor that can command respect and authority over others
Leadership qualities that can inspire team members and make them feel valued
Professional integrity and a growth mindset
Strong personal values and the confidence to back them up (diversity in beliefs and ideals are accepted and encouraged)