发布 Nov 06, 2019 3 查看
GE Solucions Private Limited is currently looking for an experienced professional Customer Support Specialist - International for its Karachi Office to assist their International customers.
- Handle complaints, provide appropriate solutions and alternatives within the time.
- Identify and assess customers need to achieve satisfaction.
- Resolve customer complaints verbal & non verbal.
- Manage large amount of incoming calls
- Resolve products or services problems by clarifying the customer complaints, determining the cause of the problem.Selecting & explaining the best solution to resolve the problem
Required Skills
• Individual having the ability to read, write, and speaks English fluently with good American or Neutral accent “ONLY”.
• English communication and computer proficiency is required.
• Web savvy individual with in-depth knowledge of the Internet, search engines, and ecommerce
• site functionality
• Strong writing skills and communication skills.
• Proven customer support experience is mandatory.
• Customer orientation and ability to adapt/respond to different types of characters.
• Manages complex transnational or emotional customer situations promptly and professionally.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.
• Should be able to assure 100% customer satisfaction.
• Communicate timely correspondence back to customers, track and resolving any issues.
• Answer calls professionally and provide information about products and services.
• Maintain healthy relationships with existing customers to retain them.
• Responding to the customer’s queries within the given time frame.
Additional Requirements:
• Online Web store experience preferred with exposure to online store tools such as eBay and Amazon.
• International customer support experience will be favored
More Details
Timings : 05:00 pm to 02:00 am ( Monday-Saturday)
Male and females both can apply
GE Solucions
GE Solucions is a privately held company operating in ecommerce business since 2011.
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