Customer Service Advisor

Get Licensed Limited 未验证

卡拉奇 巴基斯坦

发布 Feb 12, 2021 172 查看

PKR. 45,000 - 50,000/Month

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职位介绍

Get Licensed is UK’s most trusted Security Workforce Management Solution, and our mission is to change how good people find work by combining training and staffing. We are looking for a Customer Service Advisor for our Karachi Office.

Responsibilities 

The Customer Services Call Agent will manage the following aspects of Customer Services calls and admin work, these tasks are specifically once a trainee has booked onto a course and may vary depending on Business and Customers needs.

  • Answering inbound calls from customers, resolving their issues, and taking call notes

  • Responding to instant chat queries and customer emails, answering questions and resolving any issues

  • Completing ad-hoc admin tasks as required by the business needs, for example updating customers of the change of venues or course amendments

  • Making outbound calls to customers to update them on information

  • Communicate regularly with the Customer Services Manager and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns

  • Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.

  • Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product 

Required Skills

  • Great written and verbal English

  • Polite, enthusiastic and warm telephone manner 

  • Great communication skills and a professional manner

  • Effective listening skills

  • Positive attitude and a high level of empathy

  • Flexibility, able to embrace change, good at multitasking

  • Take ownership and responsibility for issues 

  • Good problem-solving skills

  • Attention to detail

  • Good time management and organizational skills

  • Computer literate - able to utilize many different IT systems

工作详细内容

全部职位:
3 发布
工作时间:
中班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
学位头衔:
Business Administration
职位等级:
资深专业人员
经验:
1年 - 3年
在之前申请:
Mar 13, 2021
发布日期:
Feb 12, 2021
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Get Licensed Limited

· 11-50 员工 - 卡拉奇

Get Licensed Limited is UK's largest security training booking platform. We connect individual's with the best SIA training at a location near them.