Job Description
- Developing and implementing strategic plans to manage and grow accounts
- Working closely with Agents/Account managers to drive client retention, renewals, upsell targets, new business opportunities, and client satisfaction
- Work closely with Project Management and Sales to determine root causes for customer success or failure and drive requirements for project or process enhancements and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the engagement of clients
- Make sure the department meets the needs of clients
- Ensuring positive working relationships with all customers
- Manage client's delivery, received, receivables, and cancellations reports
- Manage all client's invoices and billings
- Manage Account managers/Agent KPIs and performance
- Ability to handle or direct client conflicts, issues, and refund requests
- Ability to train, lead and motivate resources
- Ability to take the lead where required and necessary
Requirements:
- 5+ years experience in Customer Success and/or Account Management in IT/Software sales (CMS, Phone and Web Applications would be preferred)
- Bachelor's Degree (Computer Science would be preferred)
- Managed a team of a minimum of 5+ resources
- Advanced upsell/cross-sell skills
- Confident communication (written and oral)
- Strong analytical skills
- Working knowledge and experience with contracts and contract negotiations
- knowledge of key concepts including phases, plans, deliverables, scope, and tasks would be preferred.
Job Type: Full-time
Salary: Rs120,000.00 - Rs200,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Upselling of the different Web and App based projects: 5 years (Preferred)
- Software company: 5 years (Preferred)
- International Client handling: 5 years (Preferred)
- Technical Support (WEB and App): 5 years (Preferred)
技能
Golpik is a company which provides consulting services on various open source and platform specific technologies. The company's procedural objective is to ensure increased organization scalability by emphasizing on enhanced project execution which would make every endeavor undertaken a complete success story. Golpik is comprised of team of experts in their respective fields who by the virtue of their accumulated experience are capable of delivering custom made solutions within the time frame provided by the customer. The core values of the companies comprise of aspects such as a passion to be innovative and explore, nurturing team spirit and a heartfelt commitment of cultivating mutually beneficial relationship with all its esteemed clientèle. Open Source Golpik specializes in development on open source technologies such as Joomla, Magento, Wordpress, Mysql, Drupal and Zend Framework. Rich Internet Applications For companies looking for sprucing up their websites or looking for new RIA (Rich Internet Application) development, Golpik offers services such as Adobe Flex/ RIA, Flash Animation, Silverlight, Designing 2D & 3D and Content Management Software.
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