。该工作已被公司管理人员暂停申请，不再接受简历投递

IT Coordinator / IT Support Engineer

GOPROIT PVT LTD

瓦赫，巴基斯坦

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发布 Jul 19, 2022 444 查看

A growing fast-paced multinational organization is looking for "IT Coordinator / IT Support Engineer” who must be energetic.

Duties of this position include but are not limited to;

Responsibilities:

Remote IT support includes assistance in Deskside support (Windows & macOS), network support L1, L2
IT Equipment Installation and configuration including POS (Point of Sales), Camera installation, WAP installation (Cisco & Aruba), Network Cable installation with cable management
Network Surveys including installation of Wireless Access Points, Routers, Switches
Ekahau APoS (Access Point on Stick) Surveys using multiple Cisco Antennas measuring the Frequency range of Signals
Worked with multiple multinational clients (Nike, GAP, Ralph & Lauren, Tag Heuer, MasterCard, Nokia) on their multiple projects related to equipment Installation
Managing multiple clients for their scheduled projects and dispatch tasks.
Supervise various IT projects related to networking, installation, and DSS which require handling on daily basis, keeping track of the progress, obstructions, challenges, and timely updates to the respective client.
Identify and rectify hardware plus software issues.
Diagnose and troubleshoot technical issues including account setup and network configuration.
Escalate unresolved issues over to concerned teams.
Provide prompt and vigilant feedback to customers.
Ensure all issues are properly logged.
Follow-ups with clients to ensure the systems are fully functional after specific troubleshooting.
Communication and reporting for daily based execution of tasks via email and phone.
Providing customers with detailed progress of the tasks at the EOD via email.
Building ITIL infrastructure for the company
Developing an Internal Management System for internal Operations by using different tools i.e., MDM tool.
Managing IT Employees & Training them on client Requirements.
Consult with Clients & prepare operational plans.
Developing Recruitment Pipes for IT resources
Managing Infrastructure Expansion
Providing 24/7 support to clients
Support employees with work stations with level 1 and level 2 support.
Handle day-to-day queries related to IT along with documentation.
Installation and implementation of software and systems
Ensuring data security using firewall policies
VPN testing and queries related to users.
Resolving network queries and issues
Maintaining the operations of IT equipment.
To provide end-user support for TopBoffin employees’ systems.
Schedule training sessions for the employees regarding general self-IT troubleshooting.
The responsibility revolves around the use of a system to respond to and assist employees with IT-related issues and service requests.
Assist with support and maintenance of the usage and data storage (GDPR compliance)
Assist with managing and implementing a range of IT rollouts, upgrades, and projects

Qualifications:

BS Computer Science or Equivalent.
2-5 years plus experience with 2008/2012/2016/2019/2022 Windows AD systems administration
Microsoft SQL Server 2012 and later
Microsoft Exchange server 2003 and later
Network administration (Server/Cloud)
MCSE/MCITP, Cisco CCNA certified is a plus.

Exciting Benefits we offer: