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职位介绍

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.   To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.  

Responsibilities:  

• Supervise day-to-day operations in the customer service department,

• Respond to customer service issues in a timely manner.

• Create effective customer service procedures, policies, and standards.

• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

• Maintain accurate records and document all customer service activities and discussions.

• Assess service statistics and prepare detailed reports on your findings.

• Hire and train new customer service agents

• Stay informed on the latest industry techniques and methods.

• Answer calls whenever required and the calls flow is high.    

Requirements:  

• Bachelor's degree in business administration or relevant field.

• A minimum of 5 years of proven experience in a customer service position

• Proficiency in Microsoft Office and customer service software.

• Proficiency in Zendesk, Freshdesk would be a plus point.

• Outstanding written and verbal communication skills.

• Good understanding of management practices and techniques.

• Excellent loadorohip and interpersonal skills.

• Able to work on night shifts, ED holidays, National PK Holidays as well  

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
工作地址:
Gulshan-e-Iqbal, 卡拉奇, 巴基斯坦
性别:
男性
最低学历:
学士
学位头衔:
Bachelor's degree in business administration or relevant field.
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
5年 (A minimum of 5 years of proven experience in a customer service position)
在之前申请:
Jun 26, 2021
发布日期:
May 25, 2021
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