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IT Helpdesk Specialist

GCS Information Technology Solutions

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It is 3rd Shift Job.

GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk Engineers to join our team in Lahore.
Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members.
If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity.

About Us:

Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services.
Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

Responsibilities:

Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
Responding in a timely manner to service issues and requests
Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
Perform administration and maintenance of network devices like switches, firewalls, access points etc.
Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
Monitor Data backup and recovery operations.

Skills Required

Experience in or exposure to a client facing role
Fluency in English communication
Amenable to a flexible work schedule, as the need arises.
Solid IT Infrastructure background, strong understanding of servers and AD.
O365 skills and experience
Solid MS Exchange Skills and Hosted Email platforms.
Solid SharePoint Skills
Ability to prioritize tasks based on urgency and importance
At least one or more certifications in the following:
Microsoft Office 365
MS Windows Server
MS Exchange
MCSE, MCITP or MCSA
Minimum 4 years’ experience as a Technical/Network Support Engineer
Experience in Windows Server 2012/2016/2019, AZURE, and AWS
Experience in Managing and administrating firewalls.
Anti-virus installation, clean up and protective measures
Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.