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Trainee Engineer - System / Network Support

GCS Information Technology Solutions

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GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for self-driven Trainee Engineer -System & Network Support to join our team in Multan.
Provide technical support to users, who can be staff and clients in the USA, and troubleshoot any problems that arise.
The selected candidates will work within full coordination with technical staff such as Sr. System Administrator, Chief System Architects, and other team members.
If you are passionate about learning and acquiring new skills in this field, do not miss this opportunity.

About Us:

Founded in 1996, GCS Information Technology Services, Inc. is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support, and services.
Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits at regular intervals, ensuring disaster recovery plans are in place, and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

Responsibilities:

Configuring, troubleshooting computer hardware, software, systems, networks, printers, and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
Responding in a timely manner to service issues and requests
Provide remote support to end-users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
Provide administration and end-user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
Perform administration and maintenance of network devices like switches, firewalls, access points etc.
Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
Monitor Data backup and recovery operations.

Skills Required

Microsoft Office 365 ,MCSE or MCSA ,CCNA

Motivation to learn new skills and technologies. Particularly we are looking for candidates to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.

Should have excellent logical thinking, problem-solving, design, and debugging skills

Excellent written and verbal technical communication skills

Qualifications