Job Description:

  • Respond to customer queries in a timely and accurate way, via social media, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Assist in training junior Customer Support Representatives.

Requirements:

  • Experience as a Customer Support Specialist or similar CS role.
  • 2 – 3 Years of experience.
  • Familiarity with the Blockchain industry is a plus.
  • Understanding of how CRM systems work especially Zoho CRM.
  • Email management via SendGrid or equivalent system.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Proficiency in English is a must.

Job Shift: 11 PM- 7 AM UK time

4 AM - 12 PM Pakistan Time

Job Days: Monday to Saturday

Age: Less than 30 Years

工作详细内容

全部职位:
1 发布
工作时间:
Work from Home
工作类型:
工作地址:
性别:
没有偏好
职位等级:
资深专业人员
经验:
2年 - 3年
在之前申请:
Jan 27, 2023
发布日期:
Dec 26, 2022

Elite Crown Diamond

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