We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support. You should display excellent interpersonal and communication skills as well as a professional appearance. You should have a basic understanding of how to talk to customers.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.