。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Supervisor (Outbound)

Greenray Solutions

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PKR. 40,000 - 70,000/Month

AMZ International is proud of its company’s culture that make it a place where employees love to come to work.

For now, we wish to add a Customer Representatives supervisor to our culture for the international Outbound call center.
The successful candidate should be able to organize and direct the staff of our call center.
You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

A glimpse of your responsibilities:

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports

What are we looking for:

Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
Preference: Female