。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Agents

Habib Ul Haq

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PKR. 5,000 - 15,000/Month

Supervise and coordinate activities of workers providing telephone customer support services
Make necessary changes in staffing based on days of week, sales promotions, other anticipated events
Monitor productivity of customer service representatives and generate reports
Monitor individual, team and call center results to identify and act on both positive and negative performance trends to insure attainment of revenue goals and performance targets
Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies
Answer questions and recommend corrective services to address customer complaints
Communicate and follow up to insure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions
Work on computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
Determine work procedures, prepare work schedules and expedite work flow
Study and standardize procedures to improve efficiency of subordinates
Maintain harmony among workers and resolve grievances
Carry out supervisory responsibilities in accordance with the organization policies and applicable laws