Requirements:

  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

Responsibilities:

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Must be able to interact with social media platforms like LInkedin, Instagram, Facebook, etc.
  • Must have great presentation skills.
  • Must be physically fit.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

工作详细内容

全部职位:
6 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
资深专业人员
经验:
1年 - 10年
在之前申请:
Dec 25, 2022
发布日期:
Nov 24, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

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