发布 Feb 23, 2023 849 查看
Job Duties & Responsibilities
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems.
- Follow up with service customers within 24 hours of the service or repair.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Maintains a professional appearance.
- Promptly meet and greet customers in a friendly and courteous manner.
- Make every reasonable effort to make the Customer's experience as pleasant as possible for the customer.
- Adaptable to incentive-based campaigns and other tasks assigned by the management from time to time.
Required Skills
- Excellent English Communication (Verbal & Writing)
- Excellent Interpersonal Skills
- Ability to prioritize and plan effectively
- Analytical Skills
- Team Player
- Strong Work Ethics
- Time Management Skills
Salary + Benefits
- Salary (As per Interview)
- EOBI / Social Security
- Bonus based on targets
- Subsidized Lunch
Both male and female candidates can apply for this job.
技能
Supervisor’s gender:
Percentage of female coworkers:
Honda Lahore (Pvt.) Ltd
Honda Lahore is an “authorized 3S Dealership of Honda Atlas Cars (Pakistan) Ltd. For Sale & Service of Honda vehicles & Honda genuine Spare parts”. Honda customers can easily visit our facility situated in Lahore near Kot Abdul Malik Motorway M2 bypass. “Our goal is to create competitive workplace & ensure maximum satisfaction for those customers who buy Honda products and services”. Honda Lahore sales & service team are professionally trained by Honda Atlas Cars (Pakistan) Ltd. We are adept at guiding customers through the entire sales & service process to analyze and provide solutions adhering to quality care and in order to satisfy even most demanding customers. Our service center is equipped with state-of-art automated machinery & equipment and in-line with Honda Global standards. PERIODIC MAINTENANCE & GENERAL SERVICE • Express Maintenance, Vehicle Inspection, Engine Repair, Brake Repair, AC Checkup, Oil & Filter, Tire Change & Vehicle Road Testing and more. STRUCTURAL REPAIRS • Our collision team use the latest in frame measuring technology to make sure your vehicle is 100% reliable after an accident. COLLISION, DENT & SCRATCH REPAIR • Our certified technicians use the latest auto-body repair technology and equipment to bring your damaged vehicle back to life. AUTO PAINTING & PAINT PROTECTION • We'll restore your vehicle using advanced painting & coating systems including advanced color matching technology to ensure your vehicle looks new again. AUTO GLASS REPAIR & REPLACEMENT • Whether it's a chip, crack, or shatter, our glass repair experts will have your vehicle's windshield professionally replaced or repaired in no time. POST-REPAIR INSPECTIONS • It's important to make sure your vehicle is safe, especially if it's involved in an accident. Our team inspects each vehicle to ensure its safety and reliability.
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