Horizon Technologies is looking for a Fluent in Neutral or American accent English speaking Customer Support Executive for one of our clients to assist their customers.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Respond to customer queries in a timely and accurate way, via call, email, or chat.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education as needed
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share it with the management of the company.
- Peak with customers in a courteous, friendly, and professional manner using protocol procedures
- 6-7 years of proper sales experience
- Fluent English with an American accent preferred
- Proven and consistent sales targets of $50k and above.
- Familiarity with our industry is a plus.
- An individual must have familiarity with the basics of accounting & finance.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills
- Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
- The candidate must have excellent written and spoken business English.
- Multi-tasking abilities
- Must have a positive attitude when dealing with customers.
- Patience when handling tough cases.
- The candidate must possess his own conveyance
- The candidate must be fluent in Speaking neutral or American English.
- Candidates must be passed O or A-Levels in terms of their education.
This a third shift job the timing of this job is 6 PM till 3 AM (Monday till Friday)
(Attractive salary package with career growth & job security will be provided)