Job Description:
- Front line support via live chat, Email and telephones.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
We are providing international standard web hosting services to our clients since May 2009, and now one of Pakistan’s top 3 web hosting service providers. We at HosterPK are individuals with diverse and unique qualities. Never compromising on customer satisfaction, building long-term partners, providing 4th generation cutting edge technology, low cost but high-value services, building trust and friendship, making difference when its important, ensuring risk free and reliable web hosting experience with We're Always Here attitude. Since our inception, we have been creating the ideal hosting experience, and platform with one common goal - to maintain a reliable service. Simplicity is our thumb rule.
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