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Customer Service Representative - Intern

HR WAYS (PRIVATE) LIMITED

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PKR. 10,000 - 15,000/Month

Our Client is a Google Award Winning Company.

Enter a world of possibilities where everything from messaging, localized stickers, customizable emoticons, regional Pakistani language Keyboards, Music and News are all available for absolutely free.
TelloTalk also empowers organizations to serve their business needs by creating public and private channels with deep
level service integrations.
Proudly made for Pakistan, by Pakistan, the TelloTalk all-in-one chat application is a Dynamic, Secure, Local and Integrated platform that will change your perspective on what a messenger can do.

Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Other details