Position: Sr. Complaints and Redress Mechanism Expert
Job Type: Contractual (15-September-2021 – 15-December-2021)
Working Days: 60 Days
Salary: 35,000 – 50,000 Per Day
Location: Islamabad
Task Description:
- Review and conduct an assessment of the existing systems, policies, procedures and skills relating to complaint handling at the Clients.
- Review other human rights complaints handling systems especially from the region to tap from best practices.
- Facilitate a consultative and participatory process to review and redesign the complaints handling system, procedures and policies;
- Identify areas of improvement in the existing system at both Clients
- Develop a revised complaint handling system, policies and procedures for Clients.
- Discuss the revised compliant management system with management of Clients and obtain comments.
- Finalize the process based on feedback and obtain approval.
- Create a training manual on complaint handling for officers of the Commission on the new system and procedures;
- Any other task as deemed necessary.
Requirements:
- Senior Non-Key Expert has the following educational background and professional experience:
- Master’s Degree in Public Administration, Human Rights, Business Administration, Public Policy or other relevant
- At least 07 years relevant work experience with public sector entities
- At least four years of demonstrable experience in government and/or corporate sector in Pakistan
- Familiarity with complaints handling systems
- Fluency in both English and Urdu is required.
- Knowledge of a Pakistani regional language would be an asset.
- Experience with international donors shall be considered an asset.
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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