发布 May 18, 2022 8 查看
About the Job:
Interacting with CSTs and client through different communication channels, resolving their issues and verification of different documents.
Job Responsibilities and Duties:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Initiate outbound calls where required and address their needs, complaints, or other issues with respect to products or services.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Evaluate problems by escalating tickets and provide proper solutions to the customers within stipulated turnaround time and record the entries at all levels.
- Escalating tickets to the next tire and monitoring field support, log their activities till the end and close the ticket on the ticket management system
- To adhere & comply with the policies & procedures while performing a routine task.
- Logging of events as per formats
- Manning the portal attentively to manage quick response and early resolution of the problem.
- In the case of multi-pronged issues act as the central nervous system to coordinate all required responses.
- Data entry and verification of the different types of documents on multiple channels.
- Entering data into the database and checking to ensure the accuracy of the data that has been inputted
- Resolving discrepancies in information and obtaining further information for incomplete document
- Help to train new employees and inform them about the company’s customer management policies.
Required Skills.
- List of the basic credentials required for the job profile.
Skill Set
- Good problem solving and decision-making ability
- Proficient in Ms Office
- Possesses product knowledge
- System experience.
Communication
- Strong communication, both written and verbal
- Great active listening skills
- Strong time management and organizational skills
- Adaptability and flexibility
RELEVANT TRAINING/ CERTIFICATIONS.
Training on problem-solving and customers services may be preferred
EDUCATIONAL QUALIFICATIONS
Preferably Bachelor’s degree
RELEVANT EXPERIENCE
Minimum 1 year of experience preferably in the relevant field
技能
Humanetek Mohafiz
Humanetek SMC Pvt. (Ltd.)
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