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Customer Support Specialist

Humanity is a cloud-based workforce management software fueled by a commitment to innovation, iteration, and a customer-centric approach. Our platform brings together usability, smart design, and custom features to help managers and employees better organize and stay connected through our evolving suite of apps. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes customer-centric, creativity, teamwork, and transparent leadership. We are looking for an experienced Customer Support Specialist to join our Lahore team of 67 creative and talented people.

About Us:

Customer-Centric team with agile-driven development environment

Startup-oriented

We are here to get things done, but we like to have fun doing it

We’re a distributed team across the globe with offices in San Francisco and Belgrade

The Role:

You will be responsible for supporting our Enterprise customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale. You will work closely with the Enterprise Success team to become the support specialist for thousands of new and existing end users.

RESPONSIBILITIES:

Communicate fully and effectively with customers via phone, email and chat

Manage customer escalations in accordance with agreed SLAs and support agreements

Monitor, prioritize and respond appropriately to all application support requests received

Maintain high level of customer engagement and satisfaction

Use a variety of instructional methods to ensure maximum delivery effectiveness

Work with customers to understand their needs and develop their training

Adapt to/learn new Humanity enhancements quickly to include in training resources

Interpreting and implementing business’ and their hierarchy while also interpreting and implementing solutions to their existing configurations

REQUIREMENTS

Clear and concise communicator, both oral and written

Ability to build rapport and trust with your clients

Attention to detail and passionate about your clients

Collaborative team player

Ability to prioritize, manage time effectively and multitask

Great personality and “can do attitude”

Phone-based customer service experience

Proven public speaking skills in any capacity; on the phone, in person, etc.

Fast learner, technically sound

技能

Clear and concise communicator both oral and written Foreign Reporting Clear & concise communicator both oral and written

工作详细内容

全部职位:

5 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

3年 - 5年

在之前申请:

Apr 30, 2018

发布日期:

Mar 30, 2018

Humanity™

· 51-100 员工 - 拉合尔

关注

Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. Our team members enjoy fun perks, like 20 paid days off per year, an employee travel program, a vacation club, flexible work schedules, gym reimbursement and a Kindle book club.