申请该工作

关闭

职位介绍

  • Primarily responsible for efficient and effective analysis and resolution of product related queries dealing directly with Business clients. e
  • Provide technical Facilitation to Client Support in promptly addressing Client inquiries and problems.
  • Communicate directly with clients to provide desired information and status on technical inquiries .
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related issues and respective resolutions. 
  • Log, identify, analyze, and resolve issues related to software products.
  • Review front end, Database and other application interfaces and logs to troubleshoot and fix problems
  • Frequent coordination and follow-up with clients / other stakeholders to ensure that tickets are timely closed.
  • Continuously learn and update product knowledge.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future.
  • Willingness to work in day or night shift to ensure 24/7 operations.

Skills:

  • Excellent interpersonal and team skills
  • Good Database concepts and SQL skills
  • Ability to analyze, troubleshoot and solve problems
  • Good written and oral communication skills
  • Motivation and ambition to excel
  • Drive to learn and grow.
  • Self-driven, time conscious and fast executor .
  • Willing to work in a 24/7, fast-paced environment.

工作详细内容

全部职位:
31 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
学位头衔:
BCS/MCS (Preference for IT grads i.e. BSIT, MSIT, BBIT, etc)
职位等级:
入门级
经验:
Fresh - 1 Year
在之前申请:
Dec 11, 2019
发布日期:
Nov 11, 2019
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

i2c Pakistan

· 601-1000 员工 - 拉合尔

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...阅读更多