。该工作已被公司管理人员暂停申请，不再接受简历投递

Strategic Account Manager

i2c Senior Management has decided to set up account management teams to support Strategic client accounts. This position will report to and take direction from a Director Account Manager. The key justification is that the clients being managed by the team provide a major percentage of our revenue. This team will be responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.

Key responsibilities:

Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
Manage development requests and monitor support issues for timely completion
Responsible for creating/maintaining documentation for client meetings
Assist the Director in creating/managing detailed account plan w/monthly revisions and quarterly updates
Assist the Director with developing/managing 2-year revenue plan with monthly revisions and quarterly updates
Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Saleforce

Identify cross-selling opportunities for other i2c products/services to drive incremental revenue

1st Quarter Goals

Create definitive roles & responsibilities for each member of this new team
Manage Business Development tickets
Update Salesforce weekly with updates to opportunities and contacts
Maintain group service levels for client response and request turn around

2nd Quarter Goals

All 1st Quarter Goals
Create FY2018 revenue and account plans
Maintain FY2017 revenue and AR collections

1st Year Goals

Client satisfaction level at or above 8.5
Meet revenue plan
Retain 100% of clients
Maintain 95%+ service quality standards

DESIRED COMPETENCIES:

Education : BA/BS required, MA/MS preferred

Experience: 4-7 years in Financial Services or related industry

4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred
1-2 years in a technology position with the ability to understand and effectively communicate technical responses to all levels of a client’s management team
Must be able to work with various internal cross functional teams and with all levels of the client’s management team

Specific Tools, Technologies or Equipment Skills.

Native English language skills – ability to speak any other languages a plus
Exposure to agile/waterfall software processing, cloud technology, web services
Ability to embrace technology
Ability to work any shift
Proficient with technology including but not limited to MS Word, Excel, Power point and Sale-force

工作详细内容

全部职位:

3 发布

工作时间:

轮班制

工作类型:

全职/长期工

部门:

Client Services

工作地址:

Ferozepur Road, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

BA/BS in Business, technology or analytics required. MA/MS preferred

职位等级:

资深专业人员

经验:

4年 - 9年 (4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred)

在之前申请:

Nov 01, 2017

发布日期:

Aug 20, 2017

i2c Pakistan

· 601-1000 员工 - 拉合尔

关注

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida