• Answer phone calls and respond to customer requests/inquiries courteously.
  •  Respond Customer via emails.
  • Ticket generation on incident management.
  •  Follow up customer calls where necessary.
  •  Coordinate internally with team on Open Cases & provide updates
  •  Escalate and drive resolution of support issues.
  • Working knowledge of Report Creation & dashboards
  • Able to understand Customer issue & guide according to Process & Policies
  • Route calls to appropriate resource

工作详细内容

工作频道:
全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
女性
最低学历:
学士
学位头衔:
Computer Sciences
职位等级:
资深专业人员
经验:
2年 - 5年
在之前申请:
May 15, 2021
发布日期:
Apr 15, 2021

Inbox Business Technology (Pvt.) Ltd.

· 1001-1500 员工 - 卡拉奇

Since the turn of the century, over half of the names on Fortune 500 are gone. Disruptive technologies like Social, Mobile, Analytics and Cloud are forcing business leaders to challenge their thinking on every level as emerging challengers destroy laggard incumbents who cannot adapt. Due to the emergent nature of the technologies volatility, uncertainty, complexity, and ambiguity (VUCA) is the new normal. This means that firms will have to re-design their thinking, strategy and business models for the digital age. Business models in the digital age need to be agile enough to fluidly adapt to a shifting environment in which strategy and execution aim to hit moving targets. Inbox Business Technologies gives its customers that agility with its digital services portfolio.

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