Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products to provide customer support to customers all over the world.

Duties:

This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience in providing technical support is also a MUST. Day to day tasks include but are not limited to:

1. Providing phone and email support to troubleshoot user issues

2. Recommendation product enhancement to improve the product

3. Responsible for quality control/bug testing of new releases

4. Research projects

5. Support product development through research and documentation

6. Updating knowledgebase cases and release notes

Qualifications:

1. Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree

2. People person with excellent phone and email manners

3. Excellent English writing and speaking skills

4. High typing speed

5. Someone who both enjoys and excels at problem solving

6. Very knowledgeable on all Microsoft Office products

7. Technical support related experience an asset

8. 2-5 years’ experience required

Important:

Monday – Friday, Evening/Night Shift

Night Shift will be 9 hours with 1 hour lunch break, start time will vary

Statuary Holidays: Local statuary holidays

Work will be done remotely from home, must have stable high speed internet access

Must be fully committed to Insignia, must not have any other part-time or full-time job

Start Date: As soon qualified candidates are selected

This is a full-time permanent position

工作详细内容

全部职位:
2 发布
工作时间:
Work from Home
工作类型:
性别:
没有偏好
最低学历:
学士
学位头衔:
Library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
职位等级:
资深专业人员
经验:
2年 - 5年 (This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience in providing technical support is also a MUST.)
在之前申请:
Feb 18, 2023
发布日期:
Feb 03, 2023
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Either
Percentage of female coworkers:
80-89%

Insignia Software

· 51-100 员工 - 费萨拉巴德, 古杰拉瓦拉, 伊斯兰堡, 卡拉奇, 克什米尔, 拉合尔, 白沙瓦, 拉瓦尔品

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