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Content Writer

IP PBX

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Because of our commitment to client satisfaction, IPPBX has grown into an industry leader.

The driving force behind this success is our unwavering belief in clear and effective communication.
We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights.
As an ideal candidate, you must have proven experience in a highly technical field, such as software development, computer science, or engineering.
Your ability to evaluate and analyze complex information should be second to none, and you must have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Report back your daily progress to your leads and track your performance record.

Skills and Qualifications

Bachelor’s degree in a relevant technical field
Proven experience of copywriting, Web content, Creative, blog, and Technical Writing
3-4 years’ industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail

Preferred Qualifications

Excellent spoken English skills.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
For candidates with 0/A Levels, the background will be preferred.