Network Supervision Specialist

Grade: L1
Deadline: 22-Jun-2018

As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
 
Our team & you
 
To continue and change the lives of our 55 million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
 
What the first 30-60-90 days in the job will look like?
 
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products. Meet with the People & Organization team to understand the strategy of the function in line with Organization strategy and company road map. Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success. Understand the function and processes of NOC Front Office in Technology, role and responsibilities of team within organization.
 
-Within 60 days, you will:
Introduction to Radio Access Network, understanding detailed Network Architecture, Nodes and Develop concrete understanding of Jazz RAN (2G, 3G & 4G) and vendor specific products, Fault Management Procedures. Go through all the SOPs, MOPs & operating practices at NOC.
 
 
-Within 90 days to onwards you will:
Develop thorough competency on Radio Access Network & Fault Management Procedures. Be able to independently work in shifts and handle all network faults in line with escalation procedures in place. Work on performing Health Checks of Fault Management & Other Support Systems in use and start facilitating regional operations & other customer teams on operational tasks.
 
What we have done and what we will do with YOU
 
In the last one-year Jazz is a huge success story in terms of business transformation and digitalization, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid. Furthermore, we are moving ahead with latest technology/product deployment in the network.
 
 
 
 
A bit about you:
 
We are looking for someone who has already worked on Radio Access Network with hands on experience of fault management & operations of 2G, 3G & LTE Networks. Must have good understanding of technologies in place desirably having exposure towards Huawei & ZTE RAN Products.
 
Having excellent communication & cognitive skills to leverage horizontal as well as vertical growth. Strategic thinking ability and collaborative attitude is also amongst the sought skills.
 
 
A bit about us:
Network Operations Center (NOC) is essentially responsible for Supervision & Monitoring of various network functions including but not limited to RAN, Core, IN / VAS, Transport & Fixed Enterprise Networks. In addition, portfolios of Customer Complaints, Operations Support System Operations, Access & Change Management are also part of NOC.
 
The structure of the team you will join is:
RAN Supervision Team comprises of 12 Team members in total working in 24 x 7 - Shifts that are primarily responsible for fault monitoring & Supervision of Radio Network. The team reports to Manager RAN Supervision.
 
Essential skills must have: 
Excellent Understanding of Radio Access Network Technologies
Fault Management Procedures & Industry Practices.
Deep understanding of Network Operations Environment.
Customer Centric Approach to facilitate the internal customer teams.


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