Specialist NOC OSS Operations

Grade: L1
Last date to Apply: 24th November 2019

As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
 
Our team & you
To continue and change the lives of our 57 + million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
 
What the first 30-60-90 days in the job will look like?

-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products. Meet with the People & Organization team to understand the strategy of the function in line with Organization strategy and company road map. Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success. Understand the function and processes of Network Operations Centre in Technology, role and responsibilities of team within organization.
 
-Within 60 days, you will:
Get acquainted with wide array of OSS / NMS Platforms at NOC in addition to first hand insight into Standard Operating Procedures, Intra-domain & Inter-Domain interfaces, Roles & Responsibilities. Ensure Smooth Operations of EMC Scale IO (UFM) & IBM Platforms including but not limited to Configurations, Troubleshooting & Customization on 24 x 7 Basis. Regularly interact with teams within & outside NOC. Handle vendor Invoicing & PR / PO related Jobs and budget tracking. Maintain the NOC Video Wall. Cater to Operational requirements of IBM Tivoli / EMC Scale IO Platforms including Service Desk, Data Integrity & DB related Operations. Be involved in Operations, Maintenance & Customization of Notification Platform (UNS) & NMS / OSS Servers in coordination with vendor.

-Within 90 days to onwards you will:
Completely take over Administration of all NOC Platforms & Systems, Interfacing with Vendor(s) and develop through understanding of NOC Platforms. Start independently conducting regular health checks & highlight anomalies / risks and design risk mitigation strategies in consultation with management. Lead all planned and emergency activities on NOC platforms and engage all stakeholders including but not limited to Technology Teams & Vendors.
 
A bit about you:
We are looking for someone who has already worked on Administration of various IT Platforms with hands on experience of System Administration & Networks. Must have good understanding of prevailing technologies desirably having exposure towards OSS Layer Platforms like IBM Tivoli, EMC Scale IO. Having excellent communication & cognitive skills to leverage horizontal as well as vertical growth. Strategic thinking ability and collaborative attitude is also amongst the sought skills.
 
A bit about us:
Network Operations Center (NOC) is essentially responsible for Supervision & Monitoring of various network functions including but not limited to RAN, Core, IT, IN / VAS, Transport & Fixed Enterprise Networks.  These domains are supported by extensive automation for fault management & monitoring via OSS Solutions, which primarily fall under System Admin Team.

The structure of the team you will join is:
Sys Administration & OSS Team comprises of 8 Team members in total, the team is primarily responsible for Platform Administration, OSS Automation & App Development Initiatives both within & outside NOC. The team reports to Manager NOC OSS & System Admin.

Essential skills must have: 
3 - 5 year experience within Telecoms/IT Converged Environment.
Fully Conversant with application & network monitoring tools like VMWare APG, Hyperic, EMC Smarts etc.
Excellent Understanding of IT & Telco Platforms like NMS / OSS Servers especially OSS Layer Monitoring Platforms like EMC Scale IO,  IBM Tivoli, IBM Service Desk.
Strong knowledge of DCN network connectivity, HA, DR, load balancing Configurations and node migrations especially in a virtualized environment (VMWare).
Acquainted with Fault Management Procedures & Industry Practices.
Deep understanding of Network Operations Environment.
Be able to work during Night Hours & Holidays to look over critical emergency & planned activities.
Customer Centric Approach to facilitate the internal customer teams.
 
Desirable Skills:
2 – 3 Years of Specific experience on Operations & configuration of Application & Network Monitoring Tools (like VMWare APG, Hyperic, EMC Smarts) and customizations.
Good knowledge of Windows and Linux System administration is preferred.
CCNA / CCNP and other related certifications will be an added advantage.



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