Specialist PS Operations

Grade:L1
application Deadline: 14th August, 2018


As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
 
What the first 30-60-90 days in the job will look like?

-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Meet the relevant stakeholders concerning your team
Develop understanding of your division, function, its structure, and your role within the microcosm.
Develop understanding of the function and processes of Back Office (Level-II) Operations department within Technical, role and responsibilities of team within organization.
 
-Within 60 days, you will:
Understanding of Jazz Core Network, mainly GSM/WCDMA/4G-LTE Network Architecture, Nodes, Application, Protocol Stack and Interfaces
Understanding of Jazz Change Management Policy, Core Network High Level Design Understanding, and Packet Core Low Level Design
Understanding of all the MOP & SOP of PS Core Operations. Collaborate with Internal People within Technical (Peer departments), stakeholders (Marketing, Finance and Commercial) and Vendor.
 
-Within 90 days to onwards you will:
Develop thorough competency on Packet Core Products (SGSN/MME, GGSN/SGW/PGW, DNS, PCRF/IPCC, BG Router, Firewall, Routers, MMSC, WAP Gateway, IPDR, and SCG Toolbar)
Perform O&M, Configuration Management, Fault Management, Performance Management, Network Audit, Health Checks, Vendor Management and Project Execution with hands on product knowledge
Recommend improvements to the Jazz Technology and Development framework and craft innovative solutions as per global best practices

A Bit about You:
We are looking for someone who has already worked for Packet Core Operations with hands on experience with configuration management and troubleshooting management background. We are also looking for someone who has excellent communication skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
 
A Bit About Us:
The Network Department includes end to end technology planning and Operations (Level-II) domain, mainly focused on new technologies deployment, network integrations (Mobilink ~ Warid consolidation), keeping network fault free and up to date. Furthermore, this department is handling customer complaints (commercial & corporate). We are focused towards aligning learning and contribute to business effectively while aligning their behaviours to Jazz values

The structure of the team you will join is:
·         A 08 member team (including the department head) with 03 sub teams
·         You will be part of a sub team and will report to Manager

The two (02) main priorities of the team as a whole are:
·         Customer complaints handling (corporate & commercial)
·         Configuration management, troubleshooting, Integrations, Vendor interaction and performance management for PS Core Nodes.
·          
With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration?
Ability to liaise & build strong relationships with External: International Roaming Partner, Consumer/Corporate Base
Ability to liaise & build strong relationships with internal:Planning, Marketing, Commercial, Customer Care, BSD, RAFM & Sales.
 
The three (03) must have past experiences the best candidate should have.
·         Customer centric approach
·         Knowledge of GSM/GPRS Call flows, IP Protocols, Signaling, troubleshooting skills and database configuration
·         Innovative thinking and solution orientation to craft leadership development solutions in line with our philosophy, competencies and expectations from leaders
 
The two (02) must have technologies the candidate should have.T
1.       Detailed Understanding of 2G/3G Network Architecture & Flows
2.       Detailed Understanding of PS Core Nodes (SGSN, GGSN, DNS, PCRF, BG, Firewall, Routers, MMSC, WAP Gateway)
 
 
Essential skills must have: 
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Should not have any concerns working in shifts round the clock and if required on holidays (including public holidays) as an emergency resource.
 


Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.  Being truthful requires us to act ethically, honestly, and with integrity.  By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy