Customer Complaint Officer

LeyJao LLP 已验证

拉合尔 巴基斯坦

发布 Jan 26, 2021 98 查看

PKR. 20,000 - 25,000/Month

申请该工作

关闭

职位介绍

 

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advice on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade a customer to reconsider cancellation

Inform customer of deals and promotions

 

工作详细内容

工作频道:
全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
性别:
女性
最低学历:
学士
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Feb 27, 2021
发布日期:
Jan 26, 2021
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

LeyJao LLP

· 11-50 员工 - 拉合尔

Leyjao.pk, LLP., is a Pakistani technology company providing an e-commerce marketplace offering a variety of consumer products. We are the bridge of convenience between consumers and sellers dedicated to making shopping experience seamlessly less time consuming, less expensive and much easier at Ley ...阅读更多

相同职位头衔

Senior Sales Officer

BERGER Paints Pakistan Limited, 拉合尔, 巴基斯坦
发布 Mar 18, 2021

Sales Officer

BERGER Paints Pakistan Limited, 海德拉巴, 巴基斯坦
发布 Feb 24, 2021

Senior Sales Officer

BERGER Paints Pakistan Limited, 拉合尔, 巴基斯坦
发布 Feb 12, 2021