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Customer Service Executive

Limton Customer Care

发布 Nov 26, 2019 6 查看

Must know all necessary details about Limton’s solutions to be able to convince client about importance of Annual Maintenance Contract
Must know all Limton advantages to be able to convince client about importance of Annual Maintenance Contract with Limton
Responsible to generate business through Annual Maintenance Contracts; new and/or renewals, as assigned
Keeps track of clients whose warranty/service contract is expiring in upcoming months
Collects services and complaint details being provided to the client from CRM Team/TL Hardware/TL Software
Prepares Annual Maintenance Contract proposals for the client(s) for new or renewal, as the case maybe
Sends the proposal to the client through fax/email/courier/by hand (all or any way required)
Ensures a good followup with client on phone and in written about receiving of Annual maintenance Contract proposal
Maintain track of follow up with current status.
Convinces client to enter / renew Annual Maintenance Contract in order to get continued services from Limton for installed solution
Arranges contract meetings of client with concerned Engineer (if required)
Ensures in-time receipt of approval from client for Annual Maintenance Contract to be able to provide them further services after warranty/contract expiry
Enters the contract details in database for sharing with other concerned colleagues
Ensures contract details are Updated in database so that concern can manage the required services/complaint rectification through Support Staff
Ensures invoice generation for the Annual Maintenance Contract through coordination with Accounts Department
Responsible for recovery of payments from contracts’ accounts/clients
Responsible for recovery of Income Tax / Sales Tax Challans.
Must prepare and submit a monthly report showing all Annual Maintenance Contracts due & achieved alongwith payment status at each month end
Monitors and reports all matters of concern to Manager
Keeps monitoring the Annual Maintenance Contracts status to ensure its growing and clients are availing it with Limton
Incase required, works out strategies with inputs from seniors to attract the clients who are not availing Annual Maintenance Contract services from Limton

技能

handle multiple tasks simultaneously Organizational and planning skills Quality Control Processes Command Verbal Written Communication Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

System Support Department

工作地址:

Bahadurabad, 卡拉奇, 巴基斯坦

性别:

没有偏好

年龄:

22 - 45 年

最低学历:

学士

学位头衔:

BE / BS (Computer Science / Electronics) or MBA / BBA (majors in Marketing) with some Engineering/Technical background

职位等级:

资深专业人员

经验:

1年 - 3年 (Minimum 1 year experience in client dealing)

在之前申请:

Dec 27, 2019

发布日期:

Nov 26, 2019

LIMTON a century old name is the pioneer in the business of Time Management, Access Control and Auto Identification LIMTON Innovative Systems partners with its clients to deliver technically superior workforce management solutions by offering time and attendance, labor tracking, and data collection solutions. Utilizing hardware, software, and business processes, LIMTON?S solutions set out to empower customers to focus more on their core business, in turn simplifying the management of their workforce and business processes. LIMTON is an SI (system integrators) company, that focus to deliver business solutions rather selling hardware, with innovative attitude, customer focused sales strategies and satisfying after sales support, LIMTON has developed a vast clientele of over 7000, all over the Pakistan LIMTON has its central office in Karachi, and branch offices in Lahore and Islamabad, LIMTON venture with most of the leading international brand to deliver the state of the Art technologies in our region, and have been successful to be the sole and authorized distributors of those brands, ensuring the best level of support and innovation to its clients.