We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability
- Ensure high levels of customer satisfaction through excellent sales service.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Welcome customers and answer their queries on the Live Chat.
- Establish, develop and maintain positive business and customer relationships.
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
- “Go the extra mile” to drive sales.
- Actively seek out customers online.
- Remain knowledgeable on products offered and discuss available options.
- Cross-sell products.
- Team up with co-workers to ensure proper customer service.
- Suggest ways to improve sales (e.g. planning marketing activities)
- High school degree; BS degree in Marketing or related field would be a plus
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- High Proficiency in English.
- Working knowledge of customer and market dynamics and requirements
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Relationship management skills and openness to feedback