Team Lead (Call Center)

Maxenius Solutions 未验证

费萨拉巴德 巴基斯坦

发布 Jul 23, 2019 184 查看

PKR. 35,000 - 50,000/Month

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职位介绍

 

  1. Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
  2. Provide training to the new staff for all clients or as required.
  3. Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
  4. Address disciplinary problems of team members according to company’s policies.
  5. Strategize and execute action plans to handle any exceptional incident and/or situation.
  6. Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
  7. Analyze trends and forecasting volumes.
  8. Schedule staff according to the required volume trends and expected volumes as shared by the clients.
  9. Handle leave requests, managing absenteeism with respect to the required bodies on chair
  10. Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
  11. Handle sporadic projects with optimum efficiency
  12. Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
  13. Correspond with the clients and facilitating them as and when required.
  14. Compile reports to provide performance visibility to the clients.
  15. Correspond with internal domains to ensure smooth operations.

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
4 Years - 5 Years
在之前申请:
Aug 22, 2019
发布日期:
Jul 23, 2019
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Maxenius Solutions

· 11-50 员工 - 费萨拉巴德

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