• The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments.
  • Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion. 
  • TAC Engineer will be able to understand the troubleshooting and identifying complex software and hardware issues in the systems domain with sound knowledge of networks.
  • Direct customer support experience is a plus.
  • Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. 

Job Specification (Networks)

  • Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
  • Ability to work with all major networking vendor equipment including CISCO, Checkpoint, Watch Guard, Sonicwall.
  • Complete ability to work with all major monitoring tools such as Zabvix, LabTech, CACTI, NAGIOS.
  • Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.
  • Ability to setup and troubleshoot handheld devices.
  • Ability to create network documentation and create Visio diagrams for network implementations.
  • Ability to work with Linux Platforms.
  • Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.
  • Troubleshoot and resolve complex, critical, and sensitive technical support issues.
  • Resolve customer issues through email, phone, and remote support sessions.
  • Manage a personal queue of incidents by effective time management and issue prioritization.
  • Ensure customer satisfaction through professionalism and swift resolution.
  • Monitor organization and client networks.

Job Specification (Systems)

  • Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
  • Ability to work Windows 2008, 2012, XP, Vista and Windows 7, 8.
  • Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL.
  • Ability to setup and troubleshoot handheld devices.
  • Ability to work with Linux Platforms.
  • Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.
  • Willing to work as part of a worldwide professional support team
  • Able to maintain professionalism while under pressure
  • Values teamwork and can contribute to the entire group
  • Someone who wishes to continue to develop their skill set in a proactive environment
  • Someone who exercises judgment within defined procedures and practices to determine appropriate actions
  • Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
  • Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
部门:
Networking
性别:
没有偏好
最低学历:
学士
职位等级:
入门级
经验:
1年 - 2年
在之前申请:
May 11, 2021
发布日期:
Apr 10, 2021

Metro Consulting Grid Pvt. Ltd.

· 11-50 员工 - 伊斯兰堡, 拉瓦尔品

MCG brings together a group of highly professional and competent personnel possessing diversified experience in their respective areas of expertise. MCG provides consultancy in a number of specialized areas including Information Technology, Environment, Energy, Water & Sanitation and Public Health. In addition to this the firm is equipped to provide Project Management Services and handle Engineering Projects, Sustainable Industrial Development, Technical & Management Training, Market Research and IT Consultancy.

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