KEY RESPONSIBILITIES:

  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications:

FSC/BS/Masters (good English speaking communication skills)

工作详细内容

全部职位:
3 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
没有偏好
学历:
学士 只有
职位等级:
资深专业人员
经验:
1年 - 3年 (Call Center)
在之前申请:
Jan 13, 2023
发布日期:
Dec 27, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

MobitSolutions

· 1-10 员工 - 拉合尔

Mobit Solutions, we are committed to helping our clients make the best business decisions in all circumstances. We do this by taking the time to listen to our clients in order to gain a full and clear understanding of their business - their objectives, issues, culture and people. Envisioning Based on an initial project description provided by the client, Mobit Solutions provides an approximate estimate of the cost and time required to do the work.

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