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职位介绍

The mission & vision for client success is to be our client’s trusted advisor & advocate helping them leverage CareCloud’s services & solutions to achieve their goals.  

  • This is a client facing role whereby the individual will be directly responsible for managing the relationship of clients.
  • The client success manager’s analyst’s role owns the client relationship and is influential in shaping the client experience.  
  • The role is oriented to work in partnership with the client’s operational and executive leadership on case management, contract questions, deescalating risk factors, and/or product escalations. 
  • This is a highly collaborative & relational role that requires interaction with every functional area throughout the company.  
  • There is a heavy emphasis on client satisfaction & retention; data analytics & information management; performance management to drive both client & company results; industry expertise & acumen; and ability to thrive in a high growth & fast paced company environment.

Desired Competencies & Skills

  • Diagnostic Listening & Adaptive Communication Style
  • Judgement & Initiative
  • Data Analytics & Critical Thinking
  • Influence & Persuasion
  • Planning, Execution & Accountability
  • Industry Knowledge & Expertise
  • Executive Presence, Strong Business Acumen & Strategic Advisor
  • Physician Revenue Cycle, Medical Practice Operations & Clinical Operations experience
  • Healthcare IT
  • Team oriented, Engaged, and highly Collaborative 

工作详细内容

全部职位:
3 发布
工作时间:
晚班
工作类型:
部门:
Contact Centre
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
May 03, 2021
发布日期:
Mar 27, 2021
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MTBC

· 1501-2000 员工 - 伊斯兰堡

pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the s ...阅读更多