。该工作已被公司管理人员暂停申请，不再接受简历投递

NOC Shift Lead

One Network Pvt Ltd

发布 Jun 14, 2021 22 查看

NOC SHIFT LEAD Responsibilities·

Supervise and train, in a coach/player role, a team of technical support specialists that are responsible for first-level support·
Escalation points to assist with support requests·
Proactively identify and effectively respond to critical network events·
Provide multi-layer network troubleshooting support for small and large networks·
Track carrier maintenance·
Utilize monitoring tools to proactively identify problems with systems, applications, and networks.·
Provide evidence-based analysis of network outages (minor and major)Abilities & Requirements·
Strong working knowledge of common internet protocols such as TCP, UDP, IGP/EGP protocols such as OSPF, IGRP and BGP·
Excellent written and verbal communication skills·
Able to simply and professionally communicate advanced and technical concepts to a wide range of people such as peers, managers, customers and vendors·
Functional knowledge of OSI model·
Extensive working experience with monitoring tools and industry standard diagnostic tools such as ping, traceroute, SolarWinds, tcpdump, Wireshark or similar.·
Comprehension of Cisco IOS internet routing, switching and firewall troubleshooting·
Maintain well written and detailed customer communication, trouble ticketing and outage notifications·
Assist leadership in development of training documents and tutorials·
Occasionally need to temporarily adjust work hours.·
Can employ rational and logical thinking to make quick and sound decisions·
Working knowledge of IPsec Site-to-site VPN`s and Linux (CLI) network diagnostic tools.Qualifications·
2-4 years client facing NOC and/or Technical Support experience·
1 year in a lead or supervisory role·
Experience opening tickets and escalating issues with Telco, Broadband, and Cellular WAN providers·
Self-motivated, independent, and highly task oriented·
Exposure to Cellular and/or RF-based wireless technologies·
Intermediate Microsoft Excel knowledge (advanced creation and manipulation of pivot tables, v-lookup, index, chart creation, etc.)·
Experience in review of the network graph and reporting data·
Prior experience working for an IoT and/or M2M firm is a plus Education·
Bachelor Degree in a related STEM field and 1 year of related work experience or 4 years of equivalent work experience·
Current CCNA or CCNP/DP certification or equivalent experience Process Knowledge:·
Fault & Incident Management·
ITIL V3 & Service Desk·
Change Management·
Release Management·
Performance and Reporting

特殊任务

Network Handling
Monitoring

技能

Cisco Networking Devices Command Cisco Certified Fault Management NOC

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉瓦尔品, 巴基斯坦

性别:

没有偏好

年龄:

25 - 40 年

最低学历:

学士

职位等级:

资深专业人员

经验:

2年 - 3年

在之前申请:

Jul 13, 2021

发布日期:

Jun 14, 2021

ONE NETWORK PRIVATE LIMITED is a One-Stop-Solution for Smart Motorways - Connecting Future through innovative technologies and smart communication on and beyond Motorways and Highways in Pakistan. One Network is providing Information & Communication Services for Electronic Toll Collection (ETC) and Intelligent Trasport System (ITS) along with Telecommunication Infrastructure Services along with Pakistan's Motorways Network. One Network is all about utilizing the available resources to pave the way towards a more connected and sustainable Pakistan, both digitally (high-speed connectivity by state-of-the-art Telecom Infrastructure) and physically (safer, seamless, and hassle-free commuting on Motorways). For a greener Pakistan, One NETWORK is striving towards the goal of achieving zero emissions by minimizing congestions on the roads and introducing IT-driven operational efficiency in multiple domains. If you can add value to ONE NETWORK with your skills and experience and your goals and motivations are the same, we welcome you to join! Apply for the Open jobs!