。该工作已被公司管理人员暂停申请，不再接受简历投递

Service Desk Specialist

OnStak

拉合尔，巴基斯坦

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发布 Dec 30, 2021 6 查看

Provide high level of service and technical support to internal and external users on a variety of technology issues over the phone, through email, in person, and online chat.

Research, troubleshoot, and document unresolved issues; escalate them to the next level of support personnel.
Maintain ownership of issues from open to resolution and maintain accurate tracking.
Responsible for communicating system outages or impairments to the organization per established guidelines and procedures.
Responsible for deploying and supporting mobile phones for employees.
Working with the vendor to order equipment and resolve issues.
Accountable for shift supporting 24/7 monitoring of system activity to ensure systems are performing appropriately and any outstanding issues have been addressed.
Perform other job-related duties as assigned.