发布 May 30, 2018 37 查看
· Establish a detailed SOP for Customer Service operations for all standard processes
· Develop a comprehensive Training Program for all CS to provide standard & uniform services across branches
· Conducting Service Excellence workshops for CS & WH across branches
· Training & Induction of new staff
· Productivity Analysis and Mapping against KPI, helping to understand Manpower rationing and Staffing in branches to support operations
· Project head Automatic Call Distribution Pakistan - Setting up of Call Centre solution across Pakistan & Tracking
· Driving the third party distribution strategy to make distribution model more efficient
· Quality Audit - Branch Audits for operations against Dashboad & Business Processes
· Create a information system to have better coordination between CS and Wh in all branches
· Ensure compliance with Business Process Management in all branches
Tasks:
Monthly reporting to Sales Manager/Country Manager on Service Levels on below
o Business Process in Pakistan
o Dashboard reporting
o Monthly reporting on CSI Pakistan to Senior Management
o MIS to Sales & Service Centre Manager on Dashboard & CSI to evaluate branch performance
o Communication & follow-up with Top leaders on service issues
o Processing Sponsor Changes & Terminations
o Official communication of monthly information to database & branches
Oriflame Cosmetics Pakistan
About Oriflame Oriflame in briefrnOriflame in briefrnFounded in 1967 by two brothers and their friend, Oriflame is now an international beauty company selling direct in more than 60 countries worldwide. Its wide portfolio of Swedish, natural, innovative beauty products are marketed through a sales force of approximately 3.6 million independent consultants, who together create annual sales exceeding some €1.5 billion.rnrnOriflame offers the leading business opportunity for people who want to start making money from day one and work towards fulfilling their personal dreams and ambitions through its unique business concept - Make Money Today and Fulfil Your Dreams Tomorrow™.rnrnRespect for people and nature underlie the company’s operating principles and are reflected in its social and environmental policies. Oriflame supports numerous charities worldwide and is a Co-founder of the World Childhood Foundation. Oriflame Cosmetics is listed on the Nasdaq OMX Nordic Exchange.rnrnBrief factsrn• 1.5 billion Euros in annual sales rn• Approx. 3.6 million Consultantsrn• 7900 employees rn• A product range of approximately 1000 cosmetics products.rn• Co-founder of World Childhood Foundation. rn• Global R&D Centre with more than 100 scientistsrn• 5 own production units in Sweden, Poland, China, Russia and Indiarn• Listed on the Nasdaq OMX Exchange since March 2004rn• Products based on natural ingredients, never tested on animalsrn• Operations in more than 60 countries of which 11 franchisees
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