发布 Apr 20, 2018 5 查看
- Research and identify solutions to software and hardware issues.
- Training of all Engineers for day to day activities,
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to clients
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Must have excellent communication skills (speaking and drafting)
- Hands-on experience at least one year with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with cabling standards and passive media (CAT, fiber etc.)
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Ability to work in shift rotation.
Gaichu Management Services Smc-private Limited
GAICHU Management Services is a professional and highly efficient team of seasoned IT outsourcing experts. When it comes to taking care of your company's managed IT needs, we have a solid track record for expert delivery, our team knows exactly what to do. We have seen it all, and done it all, in our many years of providing services to clients, who are industry leaders in their respective fields. .
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