发布 Aug 10, 2018 10 查看
- Be well-versed, preferably certified, in Cisco.
- Evaluate training by evaluating effectiveness of training to specific job applications.
- Have strong communication and presentation skills to speed up the process of training field engineers.
- Design computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
- Conduct training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintain quality service by establishing and enforcing organization standards.
- Maintain technical knowledge by attending educational workshops; reviewing publications.
- Contribute to team effort by accomplishing related results as needed.
- Provide superb customer service to every client by maintaining a 'whatever it takes' attitude.
- Assist with on-going projects as requested.
· Develop innovative and easy-to-understand training logistics and tools.
· Provide technical training to professional personnel.
· Meet organizational training needs.
· Analyze learning needs and develop appropriate training material.
· Interact with technical experts.
· Document and maintain all training processes and issues.
· Interact with respective departments in scheduling training programs.
· Monitor training sessions and trainees.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Must have excellent communication skills (speaking and drafting)
- Hands-on experience at least one year with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with cabling standards and passive media (CAT, fiber etc.)
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- Ability to work in shift rotation.
Gaichu Management Services Smc-private Limited
GAICHU Management Services is a professional and highly efficient team of seasoned IT outsourcing experts. When it comes to taking care of your company's managed IT needs, we have a solid track record for expert delivery, our team knows exactly what to do. We have seen it all, and done it all, in our many years of providing services to clients, who are industry leaders in their respective fields. .
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