。该工作已被公司管理人员暂停申请，不再接受简历投递

Service Desk Engineer

Ovex Technologies Pvt Ltd

发布 May 16, 2017 15 查看

Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Required Skills

Prior experience of Microsoft technologies i.e Microsoft Cloud, Office 365, Azure.
Good understanding of Technical Support.
Good understanding of how an incident Ticketing system and escalations work
Prior technical support experience or system administration is preferred
Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
Be proactive in developing their own customer relations
Have good technical knowledge of computers software & hardware.
Be a competent presenter.

Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am

工作详细内容

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

部门:

Global Service Desk

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

BCS/MCS

职位等级:

入门级

经验:

� 经验 - 3年 (Microsoft Technologies, Office 365, Microsoft Cloud)

在之前申请:

Jun 06, 2017

发布日期:

May 16, 2017

Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.