• Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
  • Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Required Skills

  • Prior experience of Microsoft technologies i.e Microsoft Cloud, Office 365, Azure.
  • Good understanding of Technical Support.
  • Good understanding of how an incident Ticketing system and escalations work
  • Prior technical support experience or system administration is preferred
  • Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
  • Be proactive in developing their own customer relations
  • Have good technical knowledge of computers software & hardware.
  • Be a competent presenter.

Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
部门:
Global Service Desk
工作地址:
性别:
没有偏好
最低学历:
学士
学位头衔:
BCS/MCS
职位等级:
入门级
经验:
� 经验 - 3年 (Microsoft Technologies, Office 365, Microsoft Cloud)
在之前申请:
Jun 06, 2017
发布日期:
May 16, 2017

Ovex Technologies Pvt Ltd

· 301-600 员工 - 伊斯兰堡

Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.

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