概要

I have recently completed my masters in business administration (marketing ).
I am experienced marketer, i have vast experience of working in 4 different industries and completed project successfully in my tenure.

工作经历

公司标识
Head of department Customer support
The roshaan\'s
Aug 2023 - 代表 | Karachi, Pakistan

Lead, mentor, and manage a team of customer support representatives.

Foster a positive and collaborative work environment.

Set performance goals, conduct regular performance reviews, and provide constructive feedback.

Develop and implement customer support strategies to meet organizational objectives.

Analyze customer feedback and market trends to continuously improve support services.

Develop a comprehensive understanding of our furniture products, materials, and manufacturing processes.

Lead, monitor and manage all exhibition and promotional activity.

Plan BTL activity to promote business and brand recognition.

Stay informed about industry trends, competitors, and customer preferences.

Use industry knowledge to guide the team in providing informed and helpful assistance to customers.

Devise and implement customer support strategies tailored to the unique challenges and opportunities within
the furniture industry.

Evaluate and optimize customer support processes, with a focus on efficiency and customer satisfaction.

Collaborate with Marketing and Sales teams to align customer support efforts with overall company goals.
Foster effective communication channels with other departments to address customer needs and provide
insights for product/service improvements.

Establish and maintain quality assurance standards for customer interactions, ensuring consistency and
adherence to company policies and procedures.

Drive initiatives to enhance customer satisfaction and loyalty by ensuring timely and effective resolution of
customer inquiries and issues.

公司标识
Marketing Manager
Gulftic-eipl
Apr 2022 - Jun 2022 | Karachi, Pakistan

Assisting CEO & GM business Development in developing Marketing strategy

Developing robust knowledge of all product lines/services.

Endeavor in achieving targets

Innovate & Present new Marketing platforms and strategies

Produce Marketing and Advertising to be used at field marketing visits, events and trade shows when
needed

Organizing events, exhibition and promotional activity

Develop a continual relationship with Trade Organizations, Associations and chamber of commerce

Do Business-to-business fields visits

Conduct competition research, industry trends and market analysis to identify target audience

Maintaining relationship with testing & inspecting bodies

Reporting marketing activities to GM Business Development

Resolving queries of all existing and potential clients

Supporting to Accounts department by following- with clients for outstanding payment

公司标识
Business Development Manager
Decent Wood Finishing
Aug 2020 - Mar 2022 | Karachi, Pakistan


Planning and overseeing new marketing initiatives.

Researching organizations and individuals to find new opportunities.

Increasing the value of current customers while attracting new ones.

Attending conferences, meetings, and industry events.

Developing goals for the development team and business growth and ensuring they are met.

Training personnel and helping team members to develop their skills.

Guiding digital agency for new marketing campaign launching.

Collaborate with professional services and other support teams to ensure successful implementations.

Prepare and give business reviews and presentations to the senior management team on a monthly basis.

Effectively manage large scale, complex contracts negotiations and close new business deals with potential
customers.

Prepare Budget for complete project in profitable manner.

公司标识
Business Development Executive
Decent Wood Finishing
Aug 2019 - Jul 2020 | Karachi, Pakistan

Contacting potential clients to establish rapport and arrange meetings

Finding and developing new markets and improving sales.

Reporting to manager about daily task achievement

Developing quotes and proposals for clients.

Communicate directly with clients and encourage trusting

Do Business-to-business fields visits

Reporting marketing activities to Business Development Manager

Negotiate contract terms with clients.

公司标识
Marketing Executive
Gohar Publishers
Aug 2018 - May 2019 | Karachi, Pakistan

To find new potential customers
Market Analysis, Feedback, Market Intelligence, Reporting to Manager
Management of Assigned Customers i.e. Orders, Quotations, Inquiries, payments etc.
Future Orders Reservation & Follow up
To make a strong company / brand image
Responsible for set up and manage the Distributor, Control the sales in, thru, out- whole flow.
Responsible for collect the information of competitor
Responsible for offer the marketing promotion plan
Communicate directly with clients and encourage trusting

公司标识
Fiance Executive
Insource Pakistan
Nov 2017 - Jun 2018 | Karachi, Pakistan

Maintaining books of accounts ensuring completeness and accuracy
Prepare daily Bank Position to devise plans for collection and making payment to vendors
Manage purchase order and making payment to vendors as per the policies
Manage import documentation/operation & also dealing with clearing agent and bank
Process payroll with all calculation with tax & provident fund
Tax (input-output) working and calculation
Deal with tax advisor for handling tax matters like tax liability & tax return filling
Maintain petty cash fund
Ensure monthly closing task are done timely. These include bank reconciliation, intercompany
reconciliation, vendors and customers balance reconciliation and prepaid expenses

学历

Szabist
硕士, 工商管理硕士学位, ‎
Management Sciences
CGPA 3.0/4
2023
University of Karachi
硕士, 贸易硕士学位, M.COM‎
Marketing, Marketing Research, Brand Management
CGPA 3.0/4
2018

技能

中级 Target Oriented
中级 Achieve Targets
中级 Analytical Skills
中级 Analytical Solutions
中级 B2B Manager Marketing
中级 Brand Activation
中级 Brand Advertising
中级 Brand Development Strategies
中级 Brand Management
中级 Brand Performance Management
初学者 Branding Research
中级 Budgeting & Forecasting
熟练 Business Development
中级 Business Development Process
中级 Capital Budgeting
中级 Chief Marketing Officer
熟练 Communication Skills
中级 Computer Literate
中级 Corporate Marketing
中级 Creative Analytical
中级 Creativity
中级 Customer Analysis
熟练 Customer Service Solutions
中级 Digital Marketing Management
熟练 ERP & CRM
中级 Event Marketing Strategies
中级 Financial Analysis
熟练 Fluent in English
中级 Good Attitude
熟练 Leadership Skills
中级 Learning
中级 Logistics Management
中级 Market Knowledge
中级 Market Research
初学者 Market Share Analysis
熟练 Marketing
中级 Marketing Fulfillment
熟练 Marketing Strategies
中级 Product Analysis
中级 Product Design
中级 Product Knowledge
中级 Product Marketing
熟练 Pursuing News Stories
中级 Record keeping
熟练 Relationship Management
熟练 Sales
中级 Sales Acquisition
中级 Sales Advertising
熟练 Sales Growth Analysis
熟练 Sales Management

语言

熟练 英语