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概要
An energetic, results-driven professional with more than 8 years of experience in customer service, I am expert in taking complaints, creating/canceling order requests and obtaining details of complaints. In-depth knowledge of processes, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual English/ Urdu
工作经历
Senior Call Center Office (HR)
Working as a senior Call Centre Officer for HR
Assistant Manager
sales , Student counselor and immigration Consultant
Phone Banking Officer
Handling Customer quires
Generating New Product Request
Activation and Blocking of credit and debit cards
Activating E-Banking services
Customer Service Executive
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verifications
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
